covid 19 insurance

Coronavirus latest

The government has announced that the NHS will cancel all elective and non-emergency procedures in NHS hospitals. Any procedures or consultations for conditions which are not life-threatening, or time-critical, will be cancelled.

The government has also recently announced an agreement between the NHS and private facilities which will see them reallocate much of their national capacity to support the NHS and help to meet the unprecedented demand for clinical care anticipated over the coming weeks and months.

We understand that you'll be concerned about how this might affect your health insurance policy, and we’ve provided clarification in the Your questions answered section below.

In addition to the continuation of urgent care pathways as outlined above, you'll be able to access the majority of other services and benefits (subject to your particular policy coverage).

These services include:

• Physiotherapy through Back2Better- our supplier is operational, and they are setting up additional virtual consultation capability


• Mental health support through Mental Health Pathway and outpatient mental health treatment – our supplier is operational, and they are setting up additional virtual consultation capability


• NHS cash benefit - this existing benefit will be available for any customers hospitalised as a result of COVID-19


• Aviva Digital GP


• Stress Counselling Helpline


• Dental & Optical


• GP minor surgery


• Baby bonus

We’re working hard to support you

These are unsettling times for everyone, and the health of our customers and staff remains priority. We want to reassure you that whilst we are all doing things slightly differently right now, we’re doing everything we can to keep you updated on how coronavirus (COVID-19) affects your insurance.

To help answer your questions, we’ve pulled together some guidance below for each of our policies and continue to update these pages as things develop.

The terms and conditions of our policies haven’t changed; however, the availability of private treatment has been restricted by the COVID-19 pandemic. If your treatment is available privately, your cover will still apply.
A Life insurance Company
Post From: 1st Insurance